Requesting items from other sites

Item Requests

These cannot be placed on the OPAC or through Enquiry. Therefore all item requests will have to be placed through staff at the desk. This function differs from reservations in that it uses specific accession numbers not all available copies of a title

Use the circulation function “Reserve” and

• Ensure site transfer is ticked
• Check the collection site – it should default to the reader’s home site
• Ensure “Item request” is ticked
• Ensure that “Single-item” is selected
• Enter the accession number of the item to be requested

Requested items waiting to be picked off the shelf report

To find books on the pick list, run the following report

Circulation Menu – Reservations menu – Reports – Requested items waiting to be picked off the shelf

Sending items across

Return the item on Heritage before you send it over. It will tell you that it has been requested and asks if you would like to reserve it. Say that you would like to reserve it.