Items that are to be requested for a student or member of staff should always be placed on Heritage - unless there are exceptional circumstances which make this impossible (there should be very few of these).
If the item is needed quickly you should still place the request on Heritage but then it is OK to phone the holding site to see if it would be possible for them to pick the item of the shelf to get it 'In Transit' asap. If the timing is right this could mean that the item is in the courier bag a day earlier and consequently arrives at the collection site sooner.
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