As you are all probably very aware we are still having problems accessing e-books. Eduserv arranged for a remote session last Thursday to look at our admin set up to see if they could find out what is causing us problems.
According to their trials of resources it would appear that we will have issues when logging on to any resource which requires a unique ID for each user. If they simply need to know that they have a Guildford College account then access should be fine. This is why mySearch still works but e-books don't - to monitor copying and printing, and keep bookshelves and notes e-book providers need to identify individuals.
They have asked for the Runtime logs to be sent over from IT so they can hopefully pinpoint what went wrong. As always I'll pass on any new information when I have it.
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